Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from Kade Cabot. If something isn’t right with your order, we’re here to help.
Return Window
You may request a return or exchange within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include its original packaging, if applicable
Because some of our products are made to order, certain items may only qualify for an exchange or replacement rather than a refund, depending on the circumstances.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Digital downloads
- Items marked as final sale
- Items returned without contacting us first
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If the issue is confirmed to be a result of an error, defect, or damage during shipping, we will work with you to provide a replacement or appropriate resolution at no additional cost.
Return Shipping
Customers are responsible for return shipping costs for returns due to a change of mind, incorrect size, or other reasons unrelated to an error or defect.
If your item arrived damaged, defective, or incorrect, we will cover the applicable return shipping costs.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 3–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or a damaged/defective item.
Exchanges & Replacements
If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange rather than a refund.
For made-to-order products, replacement or exchange may be the available resolution when the product itself was produced correctly but you simply change your mind after purchase.
How to Start a Return
To request a return, exchange, or refund, contact us at:
Please include:
- Your order number
- The item(s) you would like to return or exchange
- The reason for your request
We'll review your request and provide the appropriate return instructions and next steps.